FAQ – Frequently Asked Questions

🚚 Shipping

Q: How long does shipping take? A: Standard shipping takes 5–10 business days. All orders are processed within 1–3 business days.

Q: How much does shipping cost? A: Shipping is completely free on all orders — no minimum required.

Q: Do you ship internationally? A: Yes, we ship to the US and select international destinations.

Q: How do I track my order? A: Once shipped, you'll receive a tracking number via email.

🔄 Returns & Refunds

Q: Can I return my order? A: All sales are final. We do not accept returns or offer refunds except in cases of damaged or defective items.

Q: What if my product arrives damaged? A: Contact us within 48 hours at nexoralab.store@gmail.com with your order number and photos.

📦 Products

Q: Are your products genuine and original? A: Yes, all Nexora Lab products are 100% authentic and sourced from verified suppliers.

Q: Do your products come with a warranty? A: Yes, all products come with a manufacturer's warranty. Contact us for warranty claims.

Q: What payment methods do you accept? A: We accept all major credit cards, PayPal, and Shop Pay.